A to Z claims guarantee two things the time of delivery and the quality of the product. If a buyer faces any issue related to both then he can file Amazon A To Z Guarantee claims and chargeback. Amazon checks whether the claim is true or not. If amazon finds that the claims filed by the seller are true then it would take action on Amazon seller. The refund amount will be debited from the seller's account and the ranking will be dragged down. If you are a seller and facing this issue then we have a solution we have amazon lawyer experts who have specialization in a to z claim management. Pick up your phone and dial our toll-free number.